Once you become a client, we’re officially part of your team. Whatever you need, don’t hesitate to reach out.
Create a Support Ticket
We use a ticketing system to track all client requests and work completed. Submit this form and the right person will be assigned to help you.
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FAQ
If you have a question,we have an answer.
Can I get help with a technical issue in the middle of the night?
Yes, as part of our Managed Services plan, we provide 24X7 support for any critical issues. We always have a team on call.
Can you tell if there’s an issue before I do?
Yes, with the use of remote monitoring software, we will be notified when an issue is detected.
How can we track Barcom’s progress and effectiveness?
Your dedicated Solutions Team will set up quarterly meetings with key members of your organization to review your network health, services, and upcoming projects.
My organization is not on your list of industries, can you still help me?
Absolutely. We’re a team of skilled technical professionals and we can create a plan to help any organization.
Can I get help with a technical issue in the middle of the night?
Yes, we provide 24X7 support for any critical issues. Simply leave contact details with our on-call engineer. They will then reach out to proceed with diagnostic steps.
Can you tell if there’s an issue before I do?
Yes, with the use of remote monitoring we will be paged when an issue is detected on a monitored device. We also monitor your servers and can troubleshoot to get you a solution.
How can we track Barcom’s progress and effectiveness?
Barcom upper management will set up quarterly meetings with key members of your organization to review services and upcoming projects.
My organization is not on your list of markets, can you still help me?
Of course, Barcom Technologies is a team of skilled technical professionals and we can create a plan to help most organizations. Give us a call for a free consultation!